Your Privacy, Our Responsibility

1. Legal Entity & Introduction

This Privacy Policy applies to Dr. Buddy (operated under registered legal entity name: [FINAL BUSINESS ENTITY NAME], referred to as "we," "our," or "us"). We provide non-medical healthcare assistance, hospital companion support, and elder-care coordination services.

This policy outlines how we collect, process, store, and protect your information when you access our website or engage our services. Official contact details for entity inquiries:

• Entity Name: [FINAL BUSINESS ENTITY NAME]
• Official Email: [FINAL OFFICIAL EMAIL]
• Contact Number: [FINAL NUMBER]
• Registered Address: [FINAL REGISTERED ADDRESS]

2. Personal Information Collected

We collect personal information directly from users or designated family sponsors when registering or requesting care services:

• Full Name of patient and family contact persons
• Age and gender of the care recipient
• Residential address and primary care location
• Emergency contact names and relationship details

3. Contact & Communication Data (Including WhatsApp)

To enable continuous care updates and coordination, we collect communication records:

• Mobile numbers, telephone numbers, and email addresses
• WhatsApp messages, chat logs, and media shared for care coordination
• Phone call logs and notes taken by care coordinators during consultations

4. Health & Medical Information

To provide accurate companion support and assistance, we record health-related details voluntarily provided by users or family members:

• Basic medical history and existing health conditions
• Attending physician and hospital details
• Current prescriptions and medicine schedules for reminders
• Basic vitals log (blood pressure, pulse, temperature) recorded during routine check-ins

5. Service, Booking & Payment Information

When booking care plans or service packages:

• Booking Records: Requested care plan, visit schedules, hospital companion logs, and service history.
• Payment Information: Payment reference numbers, billing addresses, and invoice records. Online payments are processed through secure third-party payment gateways. Dr. Buddy does not store full credit card numbers or banking passwords on its servers.

6. Website & Technical Data

When you visit our website, technical data is automatically collected to ensure site security and performance:

• IP address, browser type, and operating system
• Date and time of visit, pages viewed, and referral sources

7. Data Sharing & Third-Party Service Providers

Data is shared strictly on a need-to-know basis under the following operational circumstances:

• Healthcare Partners: Doctors, hospitals, and diagnostic labs to facilitate requested appointments or home sample collection.
• Emergency Medical Responders: Emergency services (112/108) or hospital emergency desks during acute health events.
• Legal Compliance: Disclosed when mandated by law, court order, or official regulatory directives.

8. Data Security Measures

We implement appropriate technical, organizational, and physical controls to safeguard personal and health data against unauthorized access, alteration, disclosure, or loss. Access to client records is restricted strictly to authorized coordinators and companions under non-disclosure obligations.

9. Data Retention Policy

Information is retained only for the duration required to fulfill active care plans, satisfy legal, tax, or accounting requirements, or resolve disputes. When data is no longer required, it is securely deleted or anonymized.

10. User Rights

Users and family sponsors retain the following rights regarding their personal data:

• Right to review and access stored personal details
• Right to request correction of inaccurate or incomplete information
• Right to request erasure of data (subject to legal retention duties)
• Right to opt out of non-essential service notifications

11. Cookies & Analytics

Our website utilizes essential session cookies and basic web analytics to ensure website security, form submission functionality, and user experience improvement. Users may disable cookies via their browser settings.

12. Consent & Withdrawal

By submitting enquiry forms, booking services, or communicating with Dr. Buddy via WhatsApp/phone, you consent to the collection and use of information as described herein. You may withdraw consent at any time by contacting our Privacy Desk.